Sally and Alan Clapson

6th November 2015

Dear Andre,

Thank you for your help today.  We have collected the sample and will be posting it to you this afternoon.

 

We were very pleased and impressed with the response to our query from both yourself and the male receptionist who answered the phone to us yesterday afternoon and today.

We had made many phone calls concerning the possible risks associated with vermiculite to our local council recycling, environmental and building regulations departments.  No-one knew anything and their responses were very standard, cagey and unhelpful.  The receptionist’s response was very alert, and he made a note to contact the lab.  When we phoned back this afternoon, he immediately recalled our query and knew where to direct our call, and you had our details to hand, ready to call us.  You are familiar with the contamination in vermiculite and although rare, in discussion with you we have opted to have our loft samples analysed, for peace of mind.

 

Thank you and your colleague once again for your professional and helpful manners.